Goal
Empower professionals to effectively analyze and solve problems - with unrepeated problems, and in compliance with regulatory and Quality Management System requirements
Methodology
Exposure and contextualization of content, and creation, analysis, conduction and discussion of scenarios for application - through case studies of the organization.
Content
I - Concepts and Foundations
- Problem or Nonconformity?
- Action Types: Corrective, Preventive, Containment, Correction
- Root Cause, Nearby Causes, and Potential Causes
- Relationship between Actions and Management Systems
- 5W3H Plans
- Risk based thinking
II – Method
- Problem description
- Time Definition
- Comprehensive Analysis
- Containment and Correction Actions
- Cause Analysis and Root Cause Definition
- Corrective actions
- Effectiveness Check and Lessons Learned
III – Root Cause Analysis Techniques
- Questioning Practices
- Cause and Effect Diagram
- 5 Why Analysis
- Methods and Techniques Integration